{
  "@context": "https://schema.org",
  "@type": "Person",
  "@id": "https://tonyscript.github.io/#person",
  "name": "Tony Pang",
  "alternate_name": "TonyScript",
  "headline": "Product Manager · ITOM · AIOps · AI",
  "role": "Product Manager",
  "location": "Shanghai, China",
  "summary": "具有工程背景的企业软件产品经理，长期关注 ITOM、AIOps、AI Agent，以及 AI 如何改变软件与运维。",
  "experience": {
    "software_industry": "approximately 10 years",
    "background": [
      "software engineering",
      "product management"
    ]
  },
  "domains": [
    "ITOM / ITSM",
    "AIOps",
    "AI Agents",
    "CMDB / Monitoring"
  ],
  "concepts": [
    "enterprise software",
    "IT infrastructure",
    "monitoring",
    "observability",
    "alert management",
    "CMDB",
    "discovery",
    "AI-assisted software development"
  ],
  "selected_product_work": [
    {
      "name": "Agent autonomy",
      "description": "A product model for safe enterprise operations agents using graded autonomy, explicit approval gates, allow-listed actions, circuit breakers, evidence trails and human override.",
      "status": "Product design · Validated prototype",
      "scope": "Agent governance · Enterprise IT operations",
      "url": "https://tonyscript.github.io/work/safe-agent-autonomy/"
    },
    {
      "name": "Agent-tool system",
      "description": "A governed capability architecture that separates business jobs, scenario agents, domain tools, triggers and policies while keeping write authority explicit and auditable.",
      "status": "Product design · Validated prototype",
      "scope": "Agent architecture · Tool governance",
      "url": "https://tonyscript.github.io/work/agent-tool-architecture/"
    },
    {
      "name": "Incident workflow",
      "description": "A cross-product incident resolution loop connecting monitoring events, configuration relationships, evidence-based root cause analysis, ticket drafting, dispatch recommendations and auditable write-back.",
      "status": "Product design · Validated prototype",
      "scope": "AIOps · CMDB · ITSM workflow",
      "url": "https://tonyscript.github.io/work/incident-resolution-loop/"
    }
  ],
  "experiments": [
    {
      "name": "Global Identity Generator",
      "description": "面向测试与学习场景的多地区虚构地址、手机号和支付标识生成工具。",
      "url": "https://github.com/TonyScript/Global_Identity_Generator",
      "evidence_weight": "side project; not professional product evidence"
    },
    {
      "name": "ChinaTravelEasy",
      "description": "为外国游客组织中国支付、交通、文化与旅行规划信息的多语言平台实验。",
      "url": "https://github.com/TonyScript/ChinaTravelEasy",
      "evidence_weight": "side project; not professional product evidence"
    },
    {
      "name": "AI Customer Service Website",
      "description": "以静态页面验证 AI 客服产品叙事、信息结构与响应式实现的公开项目。",
      "url": "https://github.com/TonyScript/ai-customer-service",
      "evidence_weight": "side project; not professional product evidence"
    }
  ],
  "links": {
    "website": "https://tonyscript.github.io",
    "github": "https://github.com/TonyScript",
    "writing": "https://tonyscript.github.io/writing/",
    "resume": "https://tonyscript.github.io/resume/",
    "resume_markdown": "https://tonyscript.github.io/resume.md"
  },
  "same_as": [
    "https://github.com/TonyScript"
  ],
  "contact": {
    "email": "tonyscript@gmail.com"
  },
  "last_updated": "2026-09-14",
  "disclosure": "An anonymized case study based on enterprise product design work. Client, company, implementation and commercial details are intentionally omitted. Contains only confirmed, publicly shareable information."
}