# Tony Pang

Product Manager | ITOM | AIOps | AI

## Summary

Software-industry product manager with an engineering background and approximately 10 years of experience. Focused on enterprise software, IT operations, AIOps, AI agents, and the systems that connect product decisions with technical delivery.

## Background

- Software engineering
- Product management
- Enterprise software and IT operations
- AI-assisted products and software development

## Domain expertise

- IT Operations Management (ITOM)
- IT Service Management (ITSM)
- IT Asset Management (ITAM)
- AIOps and AI Agents
- CMDB and discovery
- Monitoring and observability
- Alert management
- IT infrastructure

## Technical background

- iOS and Objective-C
- Xamarin and C#
- Python
- Web development

## Selected product work

- [Agent autonomy](https://tonyscript.github.io/work/safe-agent-autonomy/): A product model for safe enterprise operations agents using graded autonomy, explicit approval gates, allow-listed actions, circuit breakers, evidence trails and human override. Status: Product design · Validated prototype.
- [Agent-tool system](https://tonyscript.github.io/work/agent-tool-architecture/): A governed capability architecture that separates business jobs, scenario agents, domain tools, triggers and policies while keeping write authority explicit and auditable. Status: Product design · Validated prototype.
- [Incident workflow](https://tonyscript.github.io/work/incident-resolution-loop/): A cross-product incident resolution loop connecting monitoring events, configuration relationships, evidence-based root cause analysis, ticket drafting, dispatch recommendations and auditable write-back. Status: Product design · Validated prototype.

## Experiments

The following public repositories are side projects and are not presented as professional product evidence.

- [Global Identity Generator](https://github.com/TonyScript/Global_Identity_Generator)
- [ChinaTravelEasy](https://github.com/TonyScript/ChinaTravelEasy)
- [AI Customer Service Website](https://github.com/TonyScript/ai-customer-service)

## Historical writing

- Historical writing: https://tonyscript.github.io/writing/

## Contact

- Website: https://tonyscript.github.io
- GitHub: https://github.com/TonyScript
- Email: tonyscript@gmail.com

## Disclosure

An anonymized case study based on enterprise product design work. Client, company, implementation and commercial details are intentionally omitted. This public résumé includes only confirmed, publicly shareable information. Company names, exact employment dates, client details, and confidential outcomes are intentionally omitted.